Troubleshooting

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This FAQ page answers many of the common queries and issues Accelerus Light report coordinators put to our support team.  The search box on the right may also help you find answers to any questions you may have.  Simply type a few keywords and hit enter.  (Eg: "import XML" or "missing column", etc) - See more at: http://www2.accelerus.com.au/support/accelerus-light-administrators-support/troubleshooting-accelerus-light#sthash.cBsZ8FFb.dpuf

Subcategories

Display # 
Title
Can I still access the previous semester's data after the new semester has started?
Can teachers continue to work on their results after the result entry date?
Do the comment boxes leave a large space if the comment does not reach the maximum size?
Frequently Asked Questions
Help! I can't see my semester one data!
How can I print multiple PDFs or Word files in bulk
How do I clear the cache?
How do I set and adjust the result entry due date?
How do I stop teachers changing results?
How do I use the printer to staple reports and/or print in booklet form?
How much internet data will be consumed when working on Accelerus Light?
How to add a cover page
How to add a page break before work habits
How to add a subject description to a subject report?
How to change the comment length?
How to export a student XML file for importing into CASES21
How to import student photos
How to remove the summary Domain/Dimension graphics for a year level
Is the comment box a set length or does it grow as the teacher enters comments?
Loading a class is slow for some teachers.
My file upload/import is taking too long - the blue progress bar stops halfway.
Should I set an end date when importing the student XML file?
The dot is in the incorrect position
The student is in Accelerus but the teacher cannot see them in their class
There are no dots showing on the summary page
What do I do if a column is missing from a class?
What do I do if a teacher forgets their password?
What do I do if I get an error that says "error saving results"?
What do I do when a student code has changed?
What do I do when a teacher leaves?
What do I do when there are new teachers?
What do the messages mean when importing a Home Groups CSV file?
What do the messages mean when importing a Student XML file?
What is the best way to allow for proofreading?
What is the best way to archive reports?
What should the end date be when importing the student XML file?
What to do when a new student arrives at the school mid semester
What to do when a student leaves mid semester and doesn't need a report
Which browsers can be used for Accelerus Light and which are recommended?
Who is able to contact the Accelerus Light Help Desk?
Why can't I see English or Maths on the summary page?
Why do some teachers' computers not display correctly when in Accelerus Light?
Why is the dotted line between the prior and current dot missing when I print out a report?

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Contact Details

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    Forest Hill  VIC  3131
    Australia
  • Accelerus Support
    61 (3) 8877 7654
    Accelerus Light Support
    61 (3) 8877 7676
    General
    61 (3) 8877 7600