Accelerus - Assessment and reporting software for schools

  • General: 61 (3) 8877 7600
  • Accelerus: 61 (3) 8877 7654
  • Accelerus Light: 61 (3) 8877 7676
Home \ Support \ Accelerus Light Administrators \ Troubleshooting & FAQ \ Support \ Accelerus Light Administrators \ Troubleshooting \ Why do some teachers' computers not display correctly when in Accelerus Light?

Why do some teachers' computers not display correctly when in Accelerus Light?

The most common reason for teachers' computers not displaying correctly, eg cutting off the bottom row, not allowing browsing for files, etc, is that the teacher is using a browser which is not supported. Most commonly, the culprit is Internet Explorer, where version 9 or below is being used. Internet Explorer version 9 or lower are not supported browsers in Accelerus Light.

Alternatively, if a supported browser is being used and there are still issues with the display, try refreshing the screen by pressing Shift + F5. Should the problem persist after this, an Accelerus report administrator may need to contact the Accelerus Light support desk.

Testimonials

Contact Details

  • Suite 18, 79 Mahoneys Road 
    Forest Hill  VIC  3131
    Australia
  • Accelerus Support
    61 (3) 8877 7654
    Accelerus Light Support
    61 (3) 8877 7676
    General
    61 (3) 8877 7600