Accelerus - Assessment and reporting software for schools

  • General: (03) 8877 7600
  • Accelerus: (03) 8877 7654
  • Accelerus Light: (03) 8877 7676

Support

Links to Support Articles.

Accelerus Licencing and Privacy

This page is for schools using the full version of Accelerus, covering the appropriate licensing, maintenance, support and privacy terms for on-premise and hosted usage.

Accelerus is both an on-premise and hosted sofware solution for schools. When run on-premise, the school is totally responsible for the creation, management and maintenance of its Accelerus SQL database and IIS webservice on its own servers. In its hosted form, the school's SQL database is stored on Semaphore's Microsoft Azure servers, with maintenance of the database and the webservice being the responsibility of Semaphore Consulting Pty Ltd.

The licencing, maintenance and support terms of usage are substantially the same for both on-premise and hosted schools. However, privacy issues particularly apply to hosted schools, who directly access their data on the Azure servers and whose teachers use live.accelerus.com.au. In addition, the Accelerus Live Licence agreement applies to such schools also.

The Accelerus Licence Agreement covers the general terms of usage for the full version of Accelerus, and the annual maintenance and support agreement that a school may enter into. Download PDF
Accelerus Live Data and Privacy Policy Download PDF
Accelerus Live Licence Agreement Download PDF

Support

Accelerus is a fully documented system, supported by a market leading help desk and training team. 

An annual support agreement with Semaphore Consulting entitles your school's Accelerus administrators to email and phone us for support. The Accelerus Licence and Annual Support Agreement outlining the full details of the support conditions may be accessed by clicking here.

Support is available to a school's Accelerus Administrators year round, excluding public holidays and the two week Christmas close-down period:

Monday - Friday 8:30am - 5:00pm EST

School administrators can also access a wide range of support materials on this site by clicking here.  Note that online training or specific assistance outside of these hours may be organised beforehand by support staff, if necessary.

Phone +61 3 8877 7654
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax +61 3 9877 9961

Remote assistance can be accessed by clicking here

The Accelerus help desk is only available to nominated Accelerus administrators and not all teachers at the school. All teacher enquiries should be directed to the school's Accelerus administrator(s). Alternatively, teachers can access materials specifically designed for their use - teacher guides, videos and other instructional media - by clicking here.

Subcategories

  • Accelerus Teachers
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    20
  • Accelerus Administrators
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    67
  • Accelerus Light Administrators
    Article Count:
    56
  • Third Party information

    The information found on this page may be relevant to schools using Accelerus but is not directly concerned with the use or processes of Accelerus. As information about other systems and processes, eg different school administration packages, impinging on Accelerus, comes to hand, we will make it available to all schools. However, as the information is from third party sources, we cannot be responsible for its accuracy.

    Article Count:
    5
  • Accelerus Light Teachers
    Article Count:
    11