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Accelerus Light Administrators

Accelerus Light Administrators

Accelerus Light schools with a valid licence may use Accelerus Light in accordance with the conditions set out in the Accelerus Licence Conditions document, as updated from time to time. These conditions stipulate that schools will receive free upgrades to the Accelerus program and its documentation, as well as telephone and email support. The conditions under which such support may be provided without additional cost to the school are set out in the document. Assistance with Accelerus that falls outside of these conditions may be charged at Semaphore's standard rates.

The Accelerus Help Desk is available, excluding national public holidays and the Christmas close-down period, to the nominated Accelerus administrators:

Monday - Friday: 8:30am - 5:00pm EST

The Accelerus Licence Conditions and Semaphore's Privacy Policy may be downloaded by clicking on the link below. In addition, various other documentation containing assistance for Accelerus administrators is available by clicking the other links listed below.

Please note that some of the Support sections on the Accelerus website apply only to users of Accelerus and not Accelerus Light. Please ensure you select Accelerus Light pages if your school uses Accelerus Light. Otherwise, you may be viewing inapplicable information.

Subcategories

  • Guides

    The guides listed below are available to Accelerus Light administrators to assist them in their set up and ongoing use of Accelerus Light.

    Many of these guides provide step by step instructions, particularly useful when moving from one academic cycle or year to the next. Other guides focus on particular processes or Accelerus Light users.

    Full details, including steps and examples, on all of the Accelerus Light windows and processes can be found in the Accelerus Light training notes which were emailed to the report coordinators prior to the training course.

    Article Count:
    14
  • Troubleshooting

    Click here to return to the main FAQ page, or select an item below.

    This FAQ page answers many of the common queries and issues Accelerus Light report coordinators put to our support team.  The search box on the right may also help you find answers to any questions you may have.  Simply type a few keywords and hit enter.  (Eg: "import XML" or "missing column", etc) - See more at: http://www2.accelerus.com.au/support/accelerus-light-administrators-support/troubleshooting-accelerus-light#sthash.cBsZ8FFb.dpuf

    Article Count:
    43