Accelerus Administrators
Accelerus schools with a valid licence may use Accelerus in accordance with the conditions set out in the Accelerus Licence Conditions document, as updated from time to time. These conditions stipulate that Accelerus schools are entitled to upgrades to the Accelerus program and its documentation, as well as telephone and email support. The conditions under which such support may be provided without additional cost to the school are set out in the document. Assistance with Accelerus that falls outside of these conditions may be charged at Semaphore's standard rates.
The Accelerus Help Desk is available, excluding national public holidays and the Christmas close-down period, to the nominated Accelerus administrators:
Monday - Friday: 8:30am - 5:00pm EST
The Accelerus Licence Conditions and Semaphore's Privacy Policy may be downloaded by clicking on the link below. In addition, various other documentation containing assistance for Accelerus administrators is available by clicking the other links listed below.
- Accelerus Licence Conditions and Privacy Policy
- How To
- Guides
- Troubleshooting
- Database Hosting
- Samples (analyses, graphics, etc)
- Third Party Information
Subcategories
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How To
The How To guides provide step-by-step information on processes that are not part of the core functioning of Accelerus but may be utilised within Accelerus. For example, Microsoft Word allows the insertion of photos and the use of If fields in templates that may be handy when setting up your school's report templates.
Full details, including steps and examples, on all of the Accelerus windows and processes can be found in the Accelerus on-line help. Press F1 in any Accelerus window to bring up the help about that particular window and all of its functions.
- Article Count:
- 6
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Guides
The guides listed below are available to Accelerus administrators to assist them in their set up and ongoing use of Accelerus.
Many of these guides provide step by step instructions, particularly useful when moving from one academic cycle or year to the next. Other guides focus on particular processes or Accelerus users.
- Article Count:
- 15
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Troubleshooting
This page contains details of specific known issues and their solutions for Accelerus administrators.
In addition, the Changes in Accelerus Builds page should be visited to see if a more recent build to that which you are currently running has fixed the problem you have encountered and, if so, update your version of Accelerus to the latest version .
Otherwise, if an error is encountered in Accelerus that cannot be found on the Changes page, the following steps should be taken:
- Check the version and build of Accelerus being used. (Help > About in Accelerus; Teacher Name dropdown > About in Accelerus Web)
- Make note of the exact error text, the window you were in and the steps you were taking prior to the problem being encountered.
- Check the list of articles below to find the correct error text or problem description.
- Follow the article steps which may include having to update your version of Accelerus to a later version that fixes the problem.
- If a problem has been encountered that is not found in the list of articles, or the article's solution does not fix the problem, call the Accelerus Help desk.
- Article Count:
- 39
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Database Hosting
Information for the migration of on-premise schools to the Accelerus hosted service.
- Article Count:
- 2
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Samples
This page contains a range of sample files that may be useful for Accelerus administrators, providing ideas of what is possible in Accelerus; as a starting point or as the basis for your own files, eg when setting up analyses; and to provide information on more advanced processes such as the use of graphic functions.
Some instructions on basic customising of the samples to meet your school's needs can be found on the website.
However, Accelerus administrators are reminded that the formulation of calculations and analyses and the setting up of specific reports or templates are not covered by their school's Accelerus Licence Conditions. Further assistance and specific customisations are available on a fee for service basis.
- Article Count:
- 6